ORDER
Yes, at Clastroo, we guarantee that all of our perfumes are 100% authentic. We carefully source our fragrances from trusted suppliers to ensure the highest quality for our customers.
Once your order is confirmed and shipped, you will receive an email with a tracking number. You can also track your order through your account on our website by visiting the Order History section or using the link in your confirmation email.
If you encounter any problem, send us an email explaining the problem. ( orders@clastroo.com )
Delivery times may vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days and delivered within 1-3 business days. You will receive a more precise delivery estimate in your order confirmation email.
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- Other secure payment gateways like Stripe
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.
If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order, provided the product is unused, unopened, and in its original packaging. Please visit our Returns & Refunds page for detailed instructions.
We apologize for any inconvenience caused. If you receive a damaged or incorrect product, please contact us immediately at [Support@clastroo.com], and we will arrange a replacement or refund for you.
You can reach our customer support team via email at [Support@clastroo.com] . We’re available Monday through Friday, 9 AM to 6 PM (local time).
Yes, we offer both! You can select the gift-wrapping option at checkout. Gift cards are also available in various denominations, perfect for gifting your loved ones a fragrance of their choice.
PAYMENT
We accept the following major credit cards for your convenience:
- Visa
- MasterCard
- American Express
- Discover
All transactions are processed securely to ensure your payment information is safe.
At Clastroo, payment is required in full at the time of purchase. We accept multiple payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.
For your convenience and security:
- All payments are processed through secure payment gateways.
- No additional fees are charged for credit card payments, but please ensure that your payment method is valid and has sufficient funds.
At Clastroo, we do not accept checks as a form of payment. For your convenience, we offer secure payment options such as major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.